TheDEX

Support

Find announcements, FAQ, and Q&A all in one place.

How much is the gas (trading fee)?

Launch-phase trading: 1% (creator 0.3% + platform 0.7%). Market trading: standard Metacoin transaction fee (usually under 0.001 MTC).

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What if a launch token never lists?

It stays in the launchpool indefinitely. Tokens you already bought remain in your wallet, and you can sell them back to the launchpool at any time.

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What happens to creator fees?

0.3% of each launchpool trade accrues to the creator and is shown on the market page. Automatic payout is not live yet — until then it is settled through an operator.

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I issued a token but it doesn't appear in the list.

On-chain confirmation can take from tens of seconds to a few minutes. Refresh shortly, or check your holdings on the Wallet page.

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My trade failed. Why?

Common causes: insufficient balance/fee, slippage limit exceeded, or a temporary gateway error. Retry shortly; if it persists, contact us via the channel below.

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How do I switch between testnet and mainnet?

Use the network button at the top-right or Settings > Network. Switching disconnects your wallet and reloads data for the new network.

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When does a token get officially listed (Market)?

Once a Launch Pool's cumulative raise reaches the listing threshold, it's automatically listed on the Market and Launch Pool trading ends.

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What happens to my assets if I lose my wallet?

This is a non-custodial service — your assets always stay in your wallet. Keep your seed phrase safe; recovery is impossible without it.

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